What happens if my order gets lost?

In the rare event of orders being lost in the post please use the link on your email confirmation sent by either Royal Mail or UPS to confirm the order is not at your local sorting office/being re-delivered. In the rare event of goods being lost in the post we will send out another order. However our carriers insist we allow 14 days before making a claim for compensation.

We understand however that our customers may not want to wait this long in which case you can make a duplicate order on the understanding that when either the courier confirms your order was lost or the first order of goods are returned to us, we will make a full refund of your original order.

This does not apply to orders where the customer has left instructions for orders to be left in a “Safe Place” and no signature is taken we cannot accept any responsibility for these orders being lost or stolen.